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Resident Information and Support
Prioritising Residents At Every Step
We understand that having work carried out in your home can feel uncertain and unsettling, particularly if you are not sure what to expect or how long it will take.
Proximus Solutions is committed to delivering every retrofit project with care, consideration and full respect for the people living in the homes we work in. Our goal is simple, every resident should feel informed, heard and comfortable throughout the entire process.
We work hand in hand with Local Authorities, housing associations and delivery partners to make sure every resident is treated with fairness and genuine consideration at every stage.
What Is Retrofit and Why It Matters?
Retrofit improvements are designed to make your home more energy efficient, more comfortable and cheaper to run.
These Retrofit improvements are intended to deliver real, lasting benefits for you, including:
- A warmer, more comfortable living environment
- Lower energy consumption and less heating bills
- Better ventilation and improved air quality
- A meaningful reduction in your carbon emissions
What Happens During Your Retrofit Project?
- A clear explanation of exactly what work is planned
- Confirmed dates and a realistic timeframe
- Details of who will be carrying out the installation
- Contact info so you always know who to reach out to
Your retrofit journey will follow a structured process, starting with an initial introduction and appointment, followed by a property survey, delivery of the agreed measures and a thorough handover once all works are complete.
Throughout the process, you will be kept up to date if anything changes. You will always have a dedicated point of contact for any questions, concerns or requests for additional support.
Working With Minimal Disruption
We know your home is your space, and we treat it that way. While works are underway, our entire team is committed to making the experience as smooth and stress free as possible.
Our on site approach ensures:
- Professional & Respectful behaviour from all staff and contractors
- Work areas kept clean, tidy and safe throughout the installation
- Prompt and honest communication if any plans need to change
- Extra help for residents who need extra care & support
If any concerns arise while works are taking place, a member of our delivery team will always be available to speak with you directly.
Our Support Doesn’t End With The Job
- Clear guidance on how to operate any new system
- Contact details for any questions or issues
- A straightforward process for reporting anything
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