Introduction
At Proximus Energy Solution (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how and why we collect your personal data, how we use it, how we keep it secure, and your rights in relation to your information.
We provide heating and energy efficiency solutions across the UK, including boiler installations, air source heat pumps, solar panels, and insulation under government-backed schemes such as ECO4.
Who We Are
Proximus Energy Solution is a UK-based company specialising in energy-efficient home improvements.
We act as a data controller and are responsible for your personal data. We comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
We are committed to maintaining the highest standards of data protection and privacy.
Why We Collect Your Personal Data
We collect your personal data to:
- Assess your eligibility for energy efficiency schemes (e.g., ECO4)
- Provide heating and renewable energy services
- Manage your application and installation process
- Communicate with you regarding your enquiry or services
- Comply with legal and regulatory obligations
If you do not provide required information, we may not be able to proceed with your application or services.
How We Collect Your Data
Direct Collection
We collect information when you:
- Fill out forms on our website (e.g., eligibility or contact forms)
- Contact us via phone, email, or social media
- Book a survey or consultation
- Use our website (via cookies and analytics)
Indirect Collection
We may receive your data from:
- Trusted partners, installers, or lead providers
- Government bodies or scheme administrators
- Social media platforms (e.g., Facebook interactions)
- Publicly available sources
What Personal Data We Collect
We may collect and process the following:
- Name, date of birth, gender
- Address and property details
- Email address and phone number
- Energy usage and home heating information
- Benefit and eligibility information (for ECO4)
- Technical survey data (property assessments)
- IP address and online identifiers
Special Category Data
In some cases, we may process sensitive data such as:
- Health information (for eligibility purposes)
- Benefit status
This is only processed where necessary and with appropriate legal basis.
How We Use Your Data
We use your personal data to:
- Process applications for heating and energy schemes
- Arrange property surveys and installations
- Verify eligibility with relevant authorities
- Improve our services and customer experience
- Maintain records and compliance documentation
Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent – when you give clear permission
- Contract – to provide requested services
- Legal Obligation – to comply with regulations
- Legitimate Interests – for business operations and service improvement
Sharing Your Data
We may share your data with:
- Government bodies (such as the Department for Work and Pensions)
- Energy suppliers and ECO4 funding partners
- Approved installers and contractors
- Compliance and auditing organisations
- IT and service providers
We only share data where necessary and ensure it is handled securely.
Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers and encryption
- Restricted access controls
- Password-protected systems
- Secure storage of physical documents
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes it was collected for
- Meet legal and regulatory requirements
Retention periods may vary depending on the nature of the data and compliance obligations.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Restrict processing
- Request data transfer (data portability)
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Automated Decision-Making
We may use automated systems to assess eligibility for schemes like ECO4 based on the information you provide.
If you disagree with a decision, you can request a manual review.
Cookies & Website Usage
Our website uses cookies to:
- Improve functionality
- Analyse traffic and usage
- Enhance user experience
For more details, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Proximus Energy Solution
Email: info@proximussolutions.co.uk
Phone: 0303 123 1113
Address: Unit 1 Admiral Business Park 73 Cawdor Street Manchester M30 0ZW
Complaints
If you are not satisfied with how we handle your data, you have the right to complain to the:
Information Commissioner’s Office (ICO)
Website: Proximus Solutions Limited
Phone: 0303 123 1113